Good Conversations

For good care, lead good conversations. Here's how.

Last week, we shared Karen’s story about her mother’s recent ER experience. You may recall that Karen was horrified when a nurse mistakenly believed she was refusing a medication for her mother, Margaret. Fortunately, a good conversation cleared that up. 

But then something else came up about medications during Margaret’s ER care that day: Karen actually requested a medication for her mother. In fact, she insisted during a good conversation with the ER doctor. 

What happened? 

Margaret had taken a bad fall and suffered a huge black eye and deep forehead gash. The ER doc immediately ordered a head CT scan and leg x-rays, which required moving Margaret from hospital bed to both machines, and then back each time. 

Her piercing screams and cries of “my hip, my hip” made it clear to everyone she was in excruciating pain. Karen tracked down the doctor, shared Margaret’s outcries, and asked that she receive pain medication right away. 

His response: “I haven’t seen the x-rays yet, but when I do, I’ll order something.”

Karen persisted: “What more evidence do you need to treat her pain than my mother’s cries?” 

To his credit, the doctor replaced hospital procedure with compassion: he ordered a pain med on the spot.

Last week, we shared this “care equation” with you ­– 

Good facts + Good conversations + Good intentions = Good decisions

As today's story shows, this “math” holds up. Tuck it away for any time you may need to advocate for someone you love – or for yourself.

If you ever feel overwhelmed or you’re just not up to having necessary conversations with any doctors, we’re always here to help.