SCAMS: Tech Support
Last February we talked about the most common healthcare scams, how to identify them, and how to avoid them. These scams don’t let up, though, so this year we’re going to be talking about the 4 most common scams targeting older adults and their families! 33% of seniors active on social media have fallen for a scam, averaging $2,700 each, according to a recent survey.
Our topic for this week is one of the most common scams in the US: Tech Support Scams. These scams often start with a simple pop-up alert or an unexpected phone call, but can end in stolen personal information, drained bank accounts, and even compromised devices!
Tech support scams typically begin with a fake warning message claiming that a computer or phone is infected with a virus. Scammers may also call directly, pretending to be from companies like Microsoft or Apple, offering to "fix" the issue for a fee. They could also ask for remote access to the device, especially with older adults who may not feel familiar with technology, allowing them to steal sensitive data or install malware. Many of these scams use high-pressure tactics, insisting that immediate action is necessary.
How to Identify a Tech Support Scam?
Unsolicited Contact – Legitimate companies or the government will not call or send pop-ups about security issues.
Urgency & Fear Tactics – Scammers create a sense of panic or urgency, claiming your data or identity is at risk.
Requests for Remote Access – They ask you to install software that lets them control your device.
Unusual Payment Methods – They demand payment through wire transfers, gift cards, or cryptocurrency.
Poor Grammar or Spelling – Fake emails and messages often contain mistakes or look unprofessional.
Did you know? Reported tech support scams, alone, cost victims nearly $1 billion in 2023 alone, with adults over 60 making up almost half of the victims. Many scams are now using AI-generated voices to sound more convincing over the phone.
Recognizing the signs is key to protecting yourself and your loved ones, but it’s important to make sure you’re protected as well.
Protecting Against Tech Support Scams
Don’t Click! – Avoid clicking on suspicious links, downloading unknown software, or visiting unverified websites. If you aren’t confident in your ability to verify online information, only visit websites you’re familiar with!
Educate Others – Discuss common and novel scams with loved ones, especially older adults, to stay updated.
Go In-Person – If you’re concerned about your computer’s security, take it in-person to Best Buy, Apple, or another service provider to make sure you’re dealing with the right people.
Use Strong Security Settings – Enable two-factor authentication (2FA) on important sites like your bank or email. Real companies will never ask for your two-factor code, so do not share it with anyone.
Contact the Company Directly – If you receive a warning message, do not call the number you’re given. Contact the company directly using their official website or number.
Monitor Bank & Credit Accounts – Watch for unauthorized charges and set up alerts for unusual activity.
This is a lot of information, but you can always remember this rule of thumb: trust your instincts! If something feels off, or too good to be true, it probably is!
Staying informed is the best defense! If you or a loved one need help navigating this or other scams, don’t hesitate to reach out. I’m here to help!